On-Site Enterprise Server Engineer – Memphis (On-Call)

Lancesoft; Memphis (TN); On-site; USD 109,161,000 - 119,230,000; Full time

Job summary

Lancesoft in Memphis, TN is seeking an on-site Enterprise Server Technician to provide hands-on hardware support for Dell PowerEdge and similar servers. You will diagnose failures, perform installations, replacements, and routine maintenance.

You will work 8-5 Mon-Fri with occasional shift changes and on-call rotations, lifting up to 50 lbs and traveling to customer sites as needed. Candidates should have 3+ years of data-center hardware experience, Linux familiarity, strong troubleshooting, and

Qualifications

• 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure.
• Direct, hands-on experience installing, removing, diagnosing, repairing, or replacing server components.
• Experience with memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans, PCIe components, GPUs.
• Experience with rack-mounted enterprise servers in a data center, field service, or customer environment.
• Strong understanding of server hardware architecture and troubleshooting.
• Experience with hardware diagnostics, BIOS/firmware, and server management tools.
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem-solving skills; able to work independently.
• Comfortable in a customer-facing environment.
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules.

Responsibilities

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime.
• Perform hands-on hardware installation, removal, replacement, and repair of server components.
• Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration.
• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics.
• Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC.
• Execute both reactive break/fix and preventive maintenance following established procedures.
• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources.
• Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution.
• Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details.
• Escalate complex technical issues when appropriate.
• Participate in on-call rotations and provide extended coverage as required.

Skills

Hands-on hardware

Dell PowerEdge

Server components

iDRAC

Linux OS

Tools

Dell iDRAC

Job description

Lancesoft in Memphis, TN is seeking an on-site Enterprise Server Technician to provide hands-on hardware support for Dell PowerEdge and similar servers. You will diagnose failures, perform installations, replacements, and routine maintenance.

You will work 8-5 Mon-Fri with occasional shift changes and on-call rotations, lifting up to 50 lbs and traveling to customer sites as needed. Candidates should have 3+ years of data-center hardware experience, Linux familiarity, strong troubleshooting, and