Service Engineer

Lancesoft; Memphis (TN); On-site; USD 109,161,000 - 119,230,000; Full time

Job summary

Lancesoft in Memphis, TN is seeking an on-site Enterprise Server Technician to provide hands-on hardware support for Dell PowerEdge and similar servers. You will diagnose failures, perform installations, replacements, and routine maintenance.

You will work 8-5 Mon-Fri with occasional shift changes and on-call rotations, lifting up to 50 lbs and traveling to customer sites as needed. Candidates should have 3+ years of data-center hardware experience, Linux familiarity, strong troubleshooting, and

Qualifications

• 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure.
• Direct, hands-on experience installing, removing, diagnosing, repairing, or replacing server components.
• Experience with memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans, PCIe components, GPUs.
• Experience with rack-mounted enterprise servers in a data center, field service, or customer environment.
• Strong understanding of server hardware architecture and troubleshooting.
• Experience with hardware diagnostics, BIOS/firmware, and server management tools.
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem-solving skills; able to work independently.
• Comfortable in a customer-facing environment.
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules.

Responsibilities

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime.
• Perform hands-on hardware installation, removal, replacement, and repair of server components.
• Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration.
• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics.
• Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC.
• Execute both reactive break/fix and preventive maintenance following established procedures.
• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources.
• Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution.
• Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details.
• Escalate complex technical issues when appropriate.
• Participate in on-call rotations and provide extended coverage as required.

Skills

Hands-on hardware

Dell PowerEdge

Server components

iDRAC

Linux OS

Tools

Dell iDRAC

Job description

Pay Range: $38.00 to $41.61 / Hour

KEY REQUIREMENTS

• Work location: Memphis, TN
• Work hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call.
• On Call: Yes
• Extension: Yes
• Contract to Hire: Possible
• Travel: No

Job Description: What You’ll Do

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime
• Perform hands-on hardware installation, removal, replacement, and repair, including: Memory/DIMMs CPUs/processors Power supplies Fans and cooling components Hard drives/SSDs RAID/HBA components NICs and other PCIe components GPUs and accelerator hardware Motherboards/system boards and other server components
• Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration
• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics
• Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms
• Execute both reactive break/fix and preventive maintenance following established procedures
• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources
• Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution
• Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details
• Escalate complex technical issues when appropriate
• Participate in on-call rotations and provide extended coverage as required

What You Bring –Required

• 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure
• Direct, hands-on experience physically working on server hardware —installing, removing, diagnosing, repairing, or replacing server components
• Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs
• Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment
• Strong understanding of server hardware architecture and troubleshooting methodology
• Experience with hardware diagnostics, BIOS/firmware, and server management tools
• Familiarity with Linux or similar operating systems
• Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues
• Comfortable working independently in a customer-facentric environment
• Ability to clearly communicate technical issues and resolutions to customers and internal teams
• Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules