Data Center Technician: Server Hardware & Diagnostics

TekWissen ®; Memphis (TN); On-site; USD 44,000 - 47,000; Full time

Job summary

TekWissen Group seeks a Field Engineer to support Dell hardware deployments at customer sites in the Memphis area. You will troubleshoot, repair, and install Dell servers, perform preventive maintenance, and document results for case records.

This role requires hands-on hardware experience, ability to work shifts, and strong focus on accurate documentation and customer communication. Local commute and on-site work are essential.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 4-6 years’ experience in area of responsibility.

Responsibilities

• Provide troubleshooting, repair, parts ordering, preventative maintenance at customer site.
• Triage issues with guidance from Dell Support.
• Execute action plans from Dell Domain Engineer/L3.
• Document POA results, logs and service reports to Dell.
• Reseating, swapping or replacing server parts.
• Server testing and log collection (uploads).
• Upgrade firmware as needed.
• Parts locker management, manage inbound and outbound parts.
• Spare parts management, separate from parts locker.

Skills

Server hardware

Linux

Documentation

Communication

Teamwork

On-call

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

TekWissen Group seeks a Field Engineer to support Dell hardware deployments at customer sites in the Memphis area. You will troubleshoot, repair, and install Dell servers, perform preventive maintenance, and document results for case records.

This role requires hands-on hardware experience, ability to work shifts, and strong focus on accurate documentation and customer communication. Local commute and on-site work are essential.