On-Site Data Center Server Hardware Engineer

Netpace Inc.; Memphis (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Netpace Inc. is seeking an On-Site Service Engineer to support enterprise data center servers and AI infrastructure in Memphis. This hands-on role involves diagnosing, repairing, and maintaining server hardware in a customer-facing environment.

Responsibilities include installation, BIOS/firmware updates, on-call rotations, and documenting service activities. Travel is limited and on-call coverage may be required.

Qualifications

• 3+ years hands-on experience with enterprise servers and data center hardware.
• Experience diagnosing, repairing, replacing server components in data centers or customer sites.
• Familiarity with Linux or similar OS; ability to troubleshoot hardware and BIOS/firmware.
• Able to lift up to 50 lbs, travel to customer sites, and work in customer-facing environments.

Responsibilities

• Provide hands-on on-site support for Dell PowerEdge and other enterprise server hardware.
• Diagnose and resolve server hardware failures to minimize downtime.
• Perform hardware installation, replacement, and repair (memory, CPUs, power supplies, drives, RAID, NICs).
• Troubleshoot BIOS/firmware, OS, and hardware diagnostics issues.
• Document service activities and resolutions clearly.
• Escalate complex issues when appropriate.
• Participate in on-call rotations and extended coverage.
• Coordinate with customers and internal teams during service events.

Skills

On-site support

Enterprise servers

Data center hardware

Troubleshooting

Customer-facing

Hands-on repair

Education

IT/CS degree

Tools

Dell iDRAC

Dell PowerEdge

iLO

Server mgmt tools

Job description

Netpace Inc. is seeking an On-Site Service Engineer to support enterprise data center servers and AI infrastructure in Memphis. This hands-on role involves diagnosing, repairing, and maintaining server hardware in a customer-facing environment.

Responsibilities include installation, BIOS/firmware updates, on-call rotations, and documenting service activities. Travel is limited and on-call coverage may be required.