Field IT Service Desk Pro (Tier 2–3) – On‑Site & Remote

Your Way IT Solutions, LLC; Upper Marlboro (MD); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Your Way IT Solutions, LLC is seeking a Tier 2-3 Service Desk/Field Technician to deliver remote and in-person support for business networks. This role involves resolving a majority of client IT issues and effectively managing ticket resolutions.

Candidates should have over 5 years’ experience in service desk roles, strong troubleshooting skills, and familiarity with CISCO devices and cloud technologies. The position entails travel within the Washington, DC metro area and may require after-hours work.

Qualifications

• 5+ years in a service desk or help desk role.
• Experience with CISCO networking devices.
• Strong troubleshooting skills with a wide range of technologies.

Responsibilities

• Provide remote and on-site support to clients.
• Resolve 90-95% of client tickets within a set timeframe.
• Install and configure network devices and troubleshoot servers.

Skills

Service desk expertise

CISCO networking

Troubleshooting

Microsoft 365 administration

Google Workplace administration

Tools

Microsoft/Office 365

Google Workplace

Job description

Your Way IT Solutions, LLC is seeking a Tier 2-3 Service Desk/Field Technician to deliver remote and in-person support for business networks. This role involves resolving a majority of client IT issues and effectively managing ticket resolutions.

Candidates should have over 5 years’ experience in service desk roles, strong troubleshooting skills, and familiarity with CISCO devices and cloud technologies. The position entails travel within the Washington, DC metro area and may require after-hours work.