On-Site Application Support Specialist

Key Software Systems, LLC; Wall Township (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Growth opportunities

Health & dental

Paid time off

401k matching

Casual, professional atmosphere

Excellent compensation

Cutting edge tools

Industry leading company

Job summary

Key Software Systems, LLC is seeking an On-site Application Support Staff to assist a wide range of clients using a proprietary Courier Management software. You will troubleshoot issues by phone, email, and remote meetings, review data, and guide clients on configuration, setup and operations.

You will resolve client issues, follow up on requests, and perform QA on new versions while updating configurations per company standards. Training customers in setup and use is also required.

Qualifications

• Must have strong written and verbal communication skills.
• Motivated to learn and grow and to accept new challenges.
• Working knowledge of PC, Mac, and Mobile devices (iOS/Android Tablets).

Responsibilities

• Troubleshoot & resolve issues for clients on a proprietary application by phone, email and remote meeting working directly with customers.
• Follow up on outstanding requests and ensure timely resolution.
• Perform Quality Assurance testing on new application versions.
• Execute application updates and configuration in accordance with Key Software standards.
• Train oncoming customers in setup and use of the application.

Skills

Strong communication

Growth mindset

Multi-device proficiency

Customer-focused

Overtime readiness

Tools

MSSQL

Webhooks & APIs

HTML

Job description

Key Software Systems, LLC is seeking an On-site Application Support Staff to assist a wide range of clients using a proprietary Courier Management software. You will troubleshoot issues by phone, email, and remote meetings, review data, and guide clients on configuration, setup and operations.

You will resolve client issues, follow up on requests, and perform QA on new versions while updating configurations per company standards. Training customers in setup and use is also required.