Engineering Team Lead

SWK Technologies, Inc.; Nappanee (IN); Hybrid; USD 60,000 - 90,000; Full time

Job summary

A technology services company is seeking an Engineering Leader in Nappanee, Indiana, to manage client relationships and oversee a team of technicians. The ideal candidate will possess strong technical skills in Windows operating systems and network management. Responsibilities include installing and maintaining IT infrastructure, and excellent communication skills are essential. This position offers an opportunity to grow within a supportive and professional environment alongside talented peers.

Qualifications

• At least 3 years of experience in the IT service industry.
• Experience troubleshooting Microsoft Windows Desktop Operating Systems.
• Basic System Administrator skills required.
• Basic networking skills.
• Scripting and automation using PowerShell.
• Working knowledge of Azure, Intune, etc.
• Moderate knowledge of routers, firewalls and TCP/IP protocol.
• Current technology certifications may be beneficial.
• Experience with RMM tools and ticketing software like Halo PSA.

Responsibilities

• Manage relationships with clients onsite and remotely.
• Install or maintain desktops, servers, and network environments.
• Lead a team of Tier 1 and 2 level technicians.
• Participate in weekly tech meetings to discuss latest technologies.
• Help develop processes to improve efficiency and effectiveness of services.
• Grow your skill set through collaboration with teammates.

Skills

Supervisory skills

Customer service skills

Communication skills

Troubleshooting

Networking skills

Scripting skills (PowerShell)

Firewalls & TCP/IP

Education

High school degree

Tools

Microsoft Windows 7

Microsoft Windows 8

Microsoft Windows Server 2019

Microsoft Windows Server 2022

RMM tools (Halo PSA)

Job description

Terrific Opportunity for an Engineer with Excellent Supervisory and Customer Service Skills

SWK Technologies is searching for a standout Engineering Leader who loves technology and is ready for a great new challenge and wants to grow! In your new role you will manage relationships with our clients directly onsite and remotely, installing or maintaining their desktops, servers and network environment. You will also be responsible for a team of Tier 1 and 2 level technicians.

This position requires technical skills around Windows 7 and Windows 8 desktop operating systems, as well as Microsoft Windows Server 2019 and 2022 administration skills. Also needs working knowledge of routers, access points, and printers. Excellent written and oral communication skills are essential.

Join us in our friendly and professional work environment with this truly unique career opportunity! You'll be around other talented technology professionals where we all learn from each other and work as a team.

Participate in our weekly tech meetings to discuss the latest technologies and help in the development of processes to improve the efficiency and effectiveness of our services. Become a part of our community. This is an excellent opportunity to grow your skill-set.

Requirements

• A high school degree and at least 3 years experience in the IT service industry
• Experience troubleshooting Microsoft Windows Desktop Operating Systems
• Basic System Administrator skills
• Basic networking skills
• Scripting and automation skills ie powershell
• Working knowledge of Azure, Intune etc.
• Moderate knowledge of routers, firewalls and TCP/IP protocol
• Current technology certifications may be beneficial
• Experience with RMM tools and ticketing software ie Halo PSA