Desktop Support Analyst - Helpdesk & Hardware Specialist

New Flyer; Crookston (MN); On-site; USD 61,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid holidays and vacation

On-the-job training

Career advancement opportunities

Inclusive workplace culture

Job summary

New Flyer is seeking a Desktop Support Analyst to join the ITS group in Crookston. You will be the primary contact for end users, ensuring prompt resolution of issues and optimal use of IT resources.

You will support desktop software, hardware, printers, and network access, with occasional travel to the plant in North Dakota. The role includes after-hours on-call support and account management in the Helpdesk system.

Qualifications

• Post-secondary IT education or equivalent.
• 3-5 years of related IT experience preferred.
• CompTIA A+ or ITIL certifications are a plus.
• Excellent problem-solving and customer-focused attitude.
• Strong knowledge of PC/peripheral repairs and troubleshooting.
• Basic networking cabling knowledge.
• Strong organizational skills.

Responsibilities

• Support desktop software, PC/laptop hardware, desktop OS, printers, network access, telephones, mobile devices, remote connectivity, and other IT services.
• Hold primary responsibility for Crookston support with bi-weekly visits to the ND plant.
• Participate in Helpdesk queues and provide after-hours on-call support on a rotation basis.
• Document and track service requests using Helpdesk tools.
• Manage user accounts following standard ITIL processes.

Skills

IT support

Customer service

Hardware troubleshooting

Networking basics

PC maintenance

Problem solving

Organizational skills

Education

Post Secondary IT education

Tools

CompTIA A+

ITIL

Job description

New Flyer is seeking a Desktop Support Analyst to join the ITS group in Crookston. You will be the primary contact for end users, ensuring prompt resolution of issues and optimal use of IT resources.

You will support desktop software, hardware, printers, and network access, with occasional travel to the plant in North Dakota. The role includes after-hours on-call support and account management in the Helpdesk system.