On-Site End User IT Support Lead (Contract)

US Tech Solutions; Redwood City (CA); On-site; USD 37,195 - 44,083; Full time

Job summary

A global staff augmentation firm is seeking an Associate Team Lead to provide IT support for the Redwood City, CA office. The ideal candidate will have at least 3 years of desktop support experience, excellent communication skills, and a strong understanding of IT hardware and software. This role involves technical consulting, problem-solving, and managing IT setups. Competitive pay rate starts at $32/hr.

Qualifications

• Minimum of 3 years of experience in a desktop support role in IT.
• Proven track record supporting MS Windows operating systems, particularly Windows 10 & 11.
• Must have excellent knowledge of computer hardware and software in general.

Responsibilities

• Being the local IT point of contact for the business.
• Collecting feedback from customers and acting as a translator between IT and the business.
• Initial setup of IT services as part of the new hire process.

Skills

Customer satisfaction

Technical problem-solving

IT support

Communication skills

Linux experience

Apple Mac experience

Active Directory

ServiceNow

Microsoft Office

Tools

Active Directory

Microsoft Office

Windows Operating System

OSX Operating System

ServiceNow

Microsoft Teams

Microsoft OneDrive

Google Chrome

Microsoft Edge

Zoom

Job description

A global staff augmentation firm is seeking an Associate Team Lead to provide IT support for the Redwood City, CA office. The ideal candidate will have at least 3 years of desktop support experience, excellent communication skills, and a strong understanding of IT hardware and software. This role involves technical consulting, problem-solving, and managing IT setups. Competitive pay rate starts at $32/hr.