On-Site IT Support Specialist - Great Benefits

Gunderson Dettmer; Redwood City (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

401(k) Profit Sharing

Flexible Spending Account

Paid Time Off

Fertility and family building support

Job summary

Gunderson Dettmer is seeking an experienced Technical Support Specialist for our Redwood City, CA office. You will provide high-quality technical assistance for hardware, software, networking, telephony, and video conferencing systems, while promoting a productive workplace.

The ideal candidate communicates well, troubleshoots effectively, and works independently in a fast-paced professional services setting. This on-site role requires strong interpersonal skills and a proactive support approach.

Qualifications

• Minimum of 2 years of relevant experience, preferably in a law firm or professional services environment.
• Strong hands‑on knowledge of enterprise and desktop applications, including Windows 10 and Microsoft Office.
• Experience with Active Directory; MCSE certification is a plus.
• Solid understanding of basic networking principles.
• Familiarity with current hardware and software trends.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to travel to other offices as needed.
• Ability to work overtime when required.

Responsibilities

• Respond to user requests by phone, email, in person, and through remote support tools.
• Troubleshoot and resolve issues related to computers, printers, telephony, video conferencing, network connectivity, and applications.
• Provide technical support for setup, configuration, maintenance, and delivery of hardware and software.
• Train users and team members on hardware, software, and IT processes.
• Write, edit, and maintain knowledge base articles.
• Assist with onboarding of new users.
• Install, test, and configure laptops, peripherals, and software.
• Maintain inventory of equipment, software, and software licenses.
• Manage local moves, adds, and changes for user computer and phone setups.
• Set up conference rooms for audio and video conferencing.
• Maintain a ticketing system and support knowledge base.
• Escalate network and system issues to the appropriate IT staff as needed.

Skills

Windows 10

Microsoft Office

Active Directory

Troubleshooting

Communication skills

Customer service

Self-directed

Network basics

Education

B.S./B.A. in Information Systems

Tools

Remote support tools

Job description

Gunderson Dettmer is seeking an experienced Technical Support Specialist for our Redwood City, CA office. You will provide high-quality technical assistance for hardware, software, networking, telephony, and video conferencing systems, while promoting a productive workplace.

The ideal candidate communicates well, troubleshoots effectively, and works independently in a fast-paced professional services setting. This on-site role requires strong interpersonal skills and a proactive support approach.