On-Site Embedded Security Technician — Access Control Expert

Gilder Search Group; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Gilder Search Group in Midtown Manhattan seeks an experienced Embedded Technician to support access control and security systems for a high-profile building.

This hands-on role requires you to manage your workload, own tickets from start to finish, and communicate clearly with building teams and vendors. You’ll coordinate with locksmiths and onsite staff while maintaining detailed records and ownership of issues through resolution.

Qualifications

• Lenel/Genetec certification required.
• Strong hands-on experience with access control systems.
• Experience troubleshooting door hardware, locks, readers and related access control equipment.
• Strong ticket-management experience with ServiceNow or similar.
• Highly organized and detail oriented.
• Strong written and verbal communication.
• Able to prioritize and manage own tickets without constant direction.
• Comfortable coordinating with locksmiths and outside vendors.
• Professional and confident in a high-expectation corporate environment.

Responsibilities

• Serve as the primary embedded technician on site.
• Troubleshoot and maintain access control systems, doors, readers, locks, and related hardware.
• Manage your own tickets from start to finish; diagnose the problem and determine the next step.
• Coordinate with outside vendors when an issue requires additional support.
• Communicate status, next steps, and completed work clearly.
• Keep detailed records and make sure issues don't get lost between teams.
• Work independently while maintaining a strong relationship with building management and other onsite personnel.

Skills

Lenel/Genetec cert

Access control

Door hardware

Ticket management

Organization

Communication

Self-management

Vendor coordination

Corporate professionalism

Tools

ServiceNow

Job description

Gilder Search Group in Midtown Manhattan seeks an experienced Embedded Technician to support access control and security systems for a high-profile building.

This hands-on role requires you to manage your workload, own tickets from start to finish, and communicate clearly with building teams and vendors. You’ll coordinate with locksmiths and onsite staff while maintaining detailed records and ownership of issues through resolution.