Embedded Electronic Security Technician

Kastle Systems International, LLC; Sterling (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Kastle Systems International, LLC is hiring an Embedded Electronic Security Technician in Sterling, Virginia. The role involves maintaining and repairing electronic security devices in live building environments. Candidates should possess knowledge in access control systems, diagnostic tools proficiency, and strong communication skills. The technician will work independently and with clients to ensure security solutions meet operational standards. This role demands excellent organization and customer focus to achieve client satisfaction.

Qualifications

• Working knowledge of general access control systems.
• Ability to utilize diagnostic tools effectively.
• Strong organization skills and attention to detail.

Responsibilities

• Execute, track, and update ticket assignments.
• Coordinate with stakeholders for ticket resolutions.
• Perform user training as required.

Skills

Access control systems knowledge

Diagnostic tools usage

Microsoft Office proficiency

Effective communication skills

Customer focus

Tools

Multimeter

Cable Tester

Line Toner

Job description

Overview

Together, we enhance innovation and growth.

i2G specializes in advanced physical electronic security and life safety solutions. i2G has proven experience in surveillance, access control, and intrusion detection systems, biometrics, fence sensors, radars, ground sensors, anti‑drone technologies, and more. We excel in design, project management, commissioning, and enterprise technology integrations.

i2G’s mission is to provide the products and services that meet our customers’ needs to give them a vital advantage in today’s market, helping to protect what matters most.

This position will be embedded within multiple datacenters to provide ongoing maintenance and repair of electronic security devices and door hardware. Focusing on live building environments, technicians will be working alongside client personnel, external vendors, and their clients. A successful Embedded Electronic Security Technician can work independently, with minimal supervision, provide daily updates of ticket work performed, and reach out to his team manager for support as needed.

Responsibilities

• Execute, track, and update ticket assignments.
• Be professional in client interactions with focus on excellent communications.
• Coordinate with other stakeholders who may need to be involved with tickets.
• Read and understand written specifications, drawings, and controlling documents. Maintain current and accurate documentation of systems.
• Record changes made to systems for accurate change management.
• Perform user training, as required, when improper user operation is observed.
• Perform all work in a manner consistent with policies, procedures, and standards.
• Ensure repairs are tested with client and accepted before closing tickets.
• Perform other duties as assigned.

Qualifications

• Working knowledge of general access control systems. Genetec, Lenel, and Mercury knowledge is strongly preferred.
• Effectively utilize diagnostic tools, such as a Multimeter, Line Toner, Cable Tester, etc.
• Utilize boom and scissor lift equipment and/or platform ladders on a daily basis.
• Skills/experience using Microsoft Office applications including Outlook, Word, Excel, etc.
• Ability to be creative and resourceful in obtaining solutions to uncommon applications.
• Ability to effectively work independently and in a team atmosphere.
• Strong organization skills, time management, and attention to detail.
• Proficient verbal and written communication skills.
• Ability to manage multiple priorities within a fast‑paced environment.
• Customer focus and a strong commitment to client satisfaction.