Embedded Electronic Security Technician

Kastle Systems; Pittsfield Charter Township (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Kastle Systems is seeking an Embedded Electronic Security Technician to provide maintenance and repair of electronic security devices and door hardware across multiple datacenters in the Ann Arbor area. The role requires working in live building environments, coordinating with client personnel, vendors, and clients, and delivering daily ticket updates with minimal supervision.

The ideal candidate will have hands-on experience with access control systems (Genetec, Lenel, Mercury), intrusion

Qualifications

• Experience with Genetec, Lenel, and Mercury access control platforms.
• Sentra intrusion detection and CCTV experience is preferred.
• Proficient with diagnostic tools such as a multimeter, line toner, and cable tester.
• Demonstrated ability to use boom/scissor lifts and ladders daily.
• Proficient with Microsoft Office: Outlook, Word, Excel.
• Ability to work independently and in a team, with strong organizational skills.
• Strong written and verbal communication; able to manage multiple priorities.

Responsibilities

• Execute, track, and update ticket assignments.
• Maintain professional client interactions with clear communication.
• Coordinate with stakeholders involved in tickets.
• Read specifications, drawings, and controlling documents; keep documentation current.
• Record changes for accurate change management.
• Perform user training as needed when improper operation is observed.
• Ensure repairs are tested with client and accepted before closing tickets.
• Perform other duties as assigned.

Skills

Access control knowledge

Intrusion/CCTV experience

Diagnostic tools

Lift equipment operation

MS Office skills

Independent worker

Time management

Communication skills

Multitasking

Customer focus

Tools

Multimeter

Line Toner

Cable Tester

Job description

Kastle Systems

Embedded Electronic Security Technician

US-MI-

Job ID: 2026-5127

# of Openings: 1

Category: Service & Installation

Ann Arbor, Michigan

Overview

Together, We Enhance Innovation and Growth i2G specializes in advanced physical electronic security and life safety solutions. I2G has proven experience in surveillance, access control, and intrusion detection systems, biometrics, fence sensors, radars, ground sensors, anti-drone technologies, and more. We excel in design, project management, commissioning, and enterprise technology integrations. i2G's mission is to provide the products and services that meet our customers' needs to give them a vital advantage in today's market, helping to protect what matters most. This position will be embedded within multiple datacenters to provide ongoing maintenance and repair of electronic security devices and door hardware. Focusing on live building environments, technicians will be working alongside client personnel, external vendors, and their clients. A successful Embedded Electronic Security Technician can work independently, with minimal supervision, provide daily updates of ticket work performed, and reach out to his team manager for support as needed.

Responsibilities

• Execute, track, and update ticket assignments.
• Be professional in client interactions with focus on excellent communications.
• Coordinate with other stakeholders who may need to be involved with tickets.
• Read and understand written specifications, drawings and controlling documents. Maintain current and accurate documentation of systems.
• Record changes made to systems for accurate change management.
• Perform user training, as required, when improper user operation is observed.
• Perform all work in a manner consistent with policies, procedures, and standards.
• Ensure repairs are tested with client and accepted before closing tickets.
• Perform other duties as assigned.

Qualifications

• Working knowledge of general access control systems. Genetec, Lenel, and Mercury knowledge is strongly preferred.
• Sentra Intrusion Detection and CCTV experience will be most relevant
• Effectively utilize diagnostic tools, such as a Multimeter, Line Toner, Cable Tester, etc.
• Utilize boom and scissor lift equipment and/or platform ladders on a daily basis.
• Skills/experience using Microsoft Office applications including Outlook, Word, Excel, etc.
• Ability to be creative and resourceful in obtaining solutions to uncommon applications.
• Ability to effectively work independently and in a team atmosphere.
• Strong organization skills, time management, and attention to detail.
• Proficient verbal and written communications skills.
• Ability to manage multiple priorities within a fast-paced environment.
• Customer focus and a strong commitment to client satisfaction.