Senior Access Control Technician — Field Service Expert

Gilder Search Group; Philadelphia (Philadelphia County); On-site; USD 80,000 - 110,000; Full time

Job summary

Gilder Search Group is seeking a Senior Service Technician for a hands-on field role in commercial electronic security. You will independently troubleshoot, service, and program access control systems on customer sites, handling both hardware and software.

You’ll diagnose controllers, readers, locks, and network issues; perform upgrades; document work; and mentor junior technicians while coordinating with project teams. Travel across New Jersey may be required.

Qualifications

• 5+ years of commercial electronic security experience.
• Strong access control hardware and software knowledge.
• Ability to travel throughout New Jersey.

Responsibilities

• Service, troubleshoot, repair, and maintain commercial access control systems.
• Diagnose issues involving controllers, readers, power supplies, locks, doors, and system communications.
• Troubleshoot access control software and network related issues.
• Program and configure access control systems.
• Perform system upgrades, modifications, and expansions.
• Respond to service calls and work directly with customers to resolve technical issues.

Skills

Access control troubleshooting

Field service

Customer communication

Reading wiring diagrams

Tools

Lenel

Genetec

AMAG

Software House

Job description

Gilder Search Group is seeking a Senior Service Technician for a hands-on field role in commercial electronic security. You will independently troubleshoot, service, and program access control systems on customer sites, handling both hardware and software.

You’ll diagnose controllers, readers, locks, and network issues; perform upgrades; document work; and mentor junior technicians while coordinating with project teams. Travel across New Jersey may be required.