Embedded Electronic Security Technician

Kastle Systems; Plain City (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

i2G is seeking an Embedded Electronic Security Technician to support live data-center environments with maintenance and repair of electronic security devices and door hardware. You will work closely with client personnel, external vendors, and our team to ensure reliable operation.

The role requires independent work, detailed documentation, and timely ticket updates while maintaining high client satisfaction and safety standards in fast-paced settings.

Qualifications

• Experience with access control systems and integration.

Responsibilities

• Execute, track, and update ticket assignments.
• Maintain professional client interactions with clear communication.
• Coordinate with stakeholders involved with tickets.
• Read and understand specifications, drawings and controlling documents; maintain documentation.
• Log changes for accurate change management.
• Provide user training when improper operation is observed.
• Follow policies, procedures and standards in all work.
• Ensure repairs are tested with client and accepted before closing tickets.
• Perform other duties as assigned.

Skills

Access control knowledge

Microsoft Office

Communication skills

Independent and team work

Time management

Attention to detail

Customer focus

Multi-tasking/Prioritization

Tools

Multimeter

Line toner

Cable tester

Boom lift

Scissor lift

Platform ladders

Job description

Embedded Electronic Security Technician

Together, We Enhance Innovation and Growth. i2G specializes in advanced physical electronic security and life safety solutions. I2G has proven experience in surveillance, access control, and intrusion detection systems, biometrics, fence sensors, radars, ground sensors, anti‑drone technologies, and more. We excel in design, project management, commissioning, and enterprise technology integrations. i2G’s mission is to provide the products and services that meet our customers’ needs to give them a vital advantage in today’s market, helping to protect what matters most.

This position will be embedded within multiple datacenters to provide ongoing maintenance and repair of electronic security devices and door hardware. Focusing on live building environments, technicians will work alongside client personnel, external vendors, and their clients. A successful Embedded Electronic Security Technician can work independently, with minimal supervision, provide daily updates of ticket work performed, and reach out to the team manager for support as needed.

Responsibilities

• Execute, track, and update ticket assignments.
• Be professional in client interactions with focus on excellent communications.
• Coordinate with other stakeholders who may need to be involved with tickets.
• Read and understand written specifications, drawings and controlling documents. Maintain current and accurate documentation of systems.
• Record changes made to systems for accurate change management.
• Perform user training, as required, when improper user operation is observed.
• Perform all work in a manner consistent with policies, procedures, and standards.
• Ensure repairs are tested with client and accepted before closing tickets.
• Perform other duties as assigned.

Qualifications

• Working knowledge of general access control systems. Genetec, Lenel, and Mercury knowledge is strongly preferred.
• Effectively utilize diagnostic tools, such as a Multimeter, Line Toner, Cable Tester, etc.
• Utilize boom and scissor lift equipment and/or platform ladders on a daily basis.
• Skills/experience using Microsoft Office applications including Outlook, Word, Excel, etc.
• Ability to be creative and resourceful in obtaining solutions to uncommon applications.
• Ability to effectively work independently and in a team atmosphere.
• Strong organization skills, time management, and attention to detail.
• Proficient verbal and written communications skills.
• Ability to manage multiple priorities within a fast‑paced environment.
• Customer focus and a strong commitment to client satisfaction.