On-Site Eligibility Services Lead — Drive Patient Benefits

Ensemble Health Partners; Toledo (OH); On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

Job summary

Ensemble Health Partners is seeking a supervisor for the Eligibility Services department at Mercy - St. Vincent Medical Center in Toledo, OH.

You will oversee daily operations, ensuring accurate handling of hospital financial issues and adherence to policies while supporting cross-functional teams and stakeholders. The role emphasizes customer obsession, embracing innovative ideas, and driving excellence in a healthcare revenue cycle.

Qualifications

• 2 years' experience interacting with patients regarding hospital financial issues.
• Superior customer service skills and ability to communicate with all levels effectively.
• Accustomed to substantial computer use and multitasking.

Responsibilities

• Supervises day-to-day task functionality of the Eligibility Services department.
• Maintains knowledge of department policies and government benefit programs.
• Monitors staff productivity and quality; offers coaching when needed.
• Acts as float to cover gaps during spikes in volume or staffing gaps.

Skills

Customer service

Communication

Multi-tasking

AI in workflows

Team coaching

Education

Bachelor's degree preferred

High School Diploma or GED

CRCR certification

Job description

Ensemble Health Partners is seeking a supervisor for the Eligibility Services department at Mercy - St. Vincent Medical Center in Toledo, OH.

You will oversee daily operations, ensuring accurate handling of hospital financial issues and adherence to policies while supporting cross-functional teams and stakeholders. The role emphasizes customer obsession, embracing innovative ideas, and driving excellence in a healthcare revenue cycle.