On-Site Dispatcher & Route Coordinator (Evening Shift)

mtminc; Phoenix (AZ); On-site; USD 2,273,000 - 3,237,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM in Phoenix, AZ is seeking a Dispatcher to direct daily route and trip operations, coordinating with drivers and monitors to ensure safe, on-time performance. You will track sign-in/out and report issues per client and company procedures.

Responsibilities include organizing trips, assisting drivers with directions, maintaining communication with providers, and reporting incidents. A strong focus on timeliness, accuracy, and confidentiality is required.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or GED required.
• 1 year of Call Center experience.
• 6 months Customer Service experience.
• 2+ years in transportation routing, dispatching, and scheduling preferred.
• 1 year experience with transit scheduling system preferred.

Responsibilities

• Assist with all phone call information and dispatching of rides.
• Organize and route trips based on schedule and location to ensure optimal performance.
• Provide assistance to drivers for directions to destinations.
• Assist drivers and transportation providers with scheduling issues.
• Establish and maintain effective communication with transportation providers.
• Report and record all incidents to the applicable manager.
• Document and report provider no-shows or on-time-performance issues.
• Inform transportation providers of their next-days trips and any new trips.
• Monitor radio, telephones and on-road provision of service for quality.
• Record time of departure, destination, and expected time of return.
• Provide feedback on drivers’ performance.

Skills

Typing

GPS

GIS

Communication

Interpersonal skills

Scheduling software

Two-way radio

Data analysis

Microsoft Word

Microsoft Excel

Education

High School Diploma or GED

Tools

Transit scheduling system

Microsoft Word

Microsoft Excel

Job description

MTM in Phoenix, AZ is seeking a Dispatcher to direct daily route and trip operations, coordinating with drivers and monitors to ensure safe, on-time performance. You will track sign-in/out and report issues per client and company procedures.

Responsibilities include organizing trips, assisting drivers with directions, maintaining communication with providers, and reporting incidents. A strong focus on timeliness, accuracy, and confidentiality is required.