Remote Dispatcher — Fleet Routing & Scheduling

MTM, Inc; Town of Texas (WI); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Birthday Holiday

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM, Inc. is seeking Dispatchers for a work-from-home role specializing in the routing and scheduling of third-party transportation providers.

You will manage same-day and urgent trips, coordinate drivers, and monitor on-time performance from a home office within your state, ensuring safe, cost-effective service and efficient fleet utilization. Ideal candidates have call center and customer service experience, strong communication, organizational skills, and familiarity with scheduling software.

Qualifications

• Must have High School Diploma or GED.
• Must reside in an approved state.
• 1+ year of call center experience.
• 6+ months of customer service experience.

Responsibilities

• Assign same day and urgent trips to third party transportation providers.
• Organize and route trips based on schedule and location to ensure optimal fleet performance.
• Provide assistance to transportation providers and drivers with issues related to trip performance.
• Document and report provider no shows or on-time-performance issues.
• Inform transportation providers of any new trips that occur.
• Establish and maintain effective communication with transportation providers.
• Route and Schedule next day and future trips to third party transportation providers daily for assigned region.

Skills

Confidentiality

Communication

Organizational skills

Detail oriented

Deadline oriented

Data analysis

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Scheduling software

Two-way radio

GPS/GIS

Job description

MTM, Inc. is seeking Dispatchers for a work-from-home role specializing in the routing and scheduling of third-party transportation providers.

You will manage same-day and urgent trips, coordinate drivers, and monitor on-time performance from a home office within your state, ensuring safe, cost-effective service and efficient fleet utilization. Ideal candidates have call center and customer service experience, strong communication, organizational skills, and familiarity with scheduling software.