On-site Dispatch & Client Care Pro – Indiana, PA

Davis Brothers HVAC; Indiana (PA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

IRA with company match

Training and room to grow

Job summary

Davis Brothers Dispatch & Client Care Representative in Indiana, PA is a full-time, on-site role that centers on delivering an exceptional customer experience while coordinating service dispatch and supporting the service and office teams.

You’ll answer calls with warmth, explain options, schedule technicians by priority, and keep customers informed during emergencies. Proficiency with ServiceTitan and precise data entry are essential.

Qualifications

• 2+ years of customer service, ideally high-volume phone work.
• 1+ year of scheduling or dispatch experience for field techs/drivers.
• Strategic, critical thinking to plan ahead and solve problems.
• Resourceful and diligent; find answers fast.
• Calm, warm, and professional with every caller.
• On-site work required; strong data and detail orientation.

Responsibilities

• Own an exceptional customer experience: answer calls warmly, explain options and pricing, set honest expectations, and follow up until the issue is solved.
• Dispatch service techs by location, drive time, skills, parts, and priority.
• Collaborate with service and office managers on board strategy and day-to-day planning.
• Keep customers informed on arrival times and changes during emergencies.
• Plan ahead to balance schedules, emergencies, and preventive visits.
• Support techs with what they need before they roll and protect their time.
• Grow club memberships and track customer satisfaction and issues in ServiceTitan.

Skills

Customer service

Phone handling

Communication

Data entry

Multitasking

Education

High school diploma or GED

Tools

ServiceTitan

CRM systems

Job description

Davis Brothers Dispatch & Client Care Representative in Indiana, PA is a full-time, on-site role that centers on delivering an exceptional customer experience while coordinating service dispatch and supporting the service and office teams.

You’ll answer calls with warmth, explain options, schedule technicians by priority, and keep customers informed during emergencies. Proficiency with ServiceTitan and precise data entry are essential.