On-Site Dispatch & Customer Experience Pro

Davis Brothers HVAC; Pennsylvania; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

IRA with company match

Training and room to grow

Job summary

Davis Brothers HVAC in Indiana, PA is hiring a Dispatch & Client Care Representative. This full-time, on-site role supports customers by calmly resolving issues, arranging service calls, and coordinating with technicians.

You’ll own the customer experience, schedule strategically, and use ServiceTitan to track interactions and outcomes. If you thrive under pressure and value teamwork, this hands-on position offers growth and a grounding in local home-services.

Qualifications

• 2+ years of customer service, ideally high-volume phone work.
• 1+ year of scheduling or dispatch experience.
• Strategic, critical thinking: plan ahead.
• Resourceful and diligent: find answers quickly.
• Calm, warm, and professional with every caller.
• Strong data entry and attention to detail.
• Able to work on-site every shift.
• Coachable and eager to learn the Davis Brothers way.
• A team player who puts customers and coworkers first.

Responsibilities

• Own an exceptional customer experience by answering calls warmly and explaining options.
• Dispatch service techs by location, drive time, skills, and priority.
• Collaborate with service and office managers on board strategy.
• Update customers on arrival times and changes.
• Balance the coming days and weeks, plan for emergencies, and maintain schedule integrity.
• Provide techs with what they need before they roll.
• Promote club memberships on calls and communicate value to customers.
• Track calls and customer satisfaction in ServiceTitan.

Skills

Customer service

Scheduling/Dispatch

Strategic thinking

Data accuracy

Calm communication

Team player

Computer skills

Attention to detail

Education

High school diploma

Tools

ServiceTitan

Job description

Davis Brothers HVAC in Indiana, PA is hiring a Dispatch & Client Care Representative. This full-time, on-site role supports customers by calmly resolving issues, arranging service calls, and coordinating with technicians.

You’ll own the customer experience, schedule strategically, and use ServiceTitan to track interactions and outcomes. If you thrive under pressure and value teamwork, this hands-on position offers growth and a grounding in local home-services.