Customer Care & Dispatch Specialist (Plumbing)

Rooterman Of Muncie; Muncie (IN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Flexible work schedule

Paid New Hire Training

Mentorship Opportunities

Job summary

A local plumbing service provider is looking for a Client Care Representative/Dispatcher in Muncie, Indiana. In this role, you will be the first point of contact for customers, assisting them with their needs and scheduling repair appointments. The ideal candidate should possess data entry skills, be friendly and service-driven, and have prior call center experience. Join a supportive team environment that values collaboration and skill development.

Qualifications

• Proficiency in Microsoft Office and iOS for data entry.
• Experience in a call center or dispatch environment is preferred.
• Working knowledge of ServiceTitan is a plus.
• Must be friendly, outgoing, and service-driven.

Responsibilities

• Promptly answer incoming phone calls.
• Assist callers in a caring manner with their needs.
• Communicate effectively via various channels.
• Schedule repair appointments accurately.
• Communicate with the Dispatch Team about availability.
• Support team members to achieve shared goals.

Skills

Computer proficiency

Data entry skills

Customer service orientation

Friendly and outgoing personality

Tools

Microsoft Office

ServiceTitan

Job description

A local plumbing service provider is looking for a Client Care Representative/Dispatcher in Muncie, Indiana. In this role, you will be the first point of contact for customers, assisting them with their needs and scheduling repair appointments. The ideal candidate should possess data entry skills, be friendly and service-driven, and have prior call center experience. Join a supportive team environment that values collaboration and skill development.