Roadside Assistance Dispatcher | Customer Support Pro

AAA Hoosier; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health / Dental / Vision benefits

401k with company match

Paid Time Off

Job summary

AAA Hoosier is seeking a dispatch-focused professional to ensure members receive timely roadside assistance. You will manage service requests, coordinate with service facilities, and communicate updates to members and drivers. A strong emphasis on customer service and accurate documentation is required.

The role requires residency in Indiana and the ability to commute to our Indianapolis office. Prior contact center or dispatcher experience is preferred, with benefits included such as health,

Qualifications

• Experience in a contact center or dispatcher functions is preferred.
• Strong communication and organizational skills.
• Ability to document actions, ETAs, and status updates accurately.

Responsibilities

• Receive and process roadside service requests from members and contact center teams.
• Route service requests to appropriate facilities and coordinate movement of service vehicles.
• Maintain timely communication with members, drivers, and facilities and meet response time goals.

Skills

Customer service

Dispatcher experience

Computer proficiency

Education

High school diploma or GED

Tools

Computer systems

Job description

AAA Hoosier is seeking a dispatch-focused professional to ensure members receive timely roadside assistance. You will manage service requests, coordinate with service facilities, and communicate updates to members and drivers. A strong emphasis on customer service and accurate documentation is required.

The role requires residency in Indiana and the ability to commute to our Indianapolis office. Prior contact center or dispatcher experience is preferred, with benefits included such as health,