Windows Support

Motion Recruitment; Sandy Springs (GA); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Motion Recruitment is seeking five Windows Desktop Technical Support consultants for a long-term on-site contract in the Sandy Springs area. You will troubleshoot hardware, software, network, and instructional technology incidents across multiple schools and facilities.

Responsibilities include managing service requests within SLAs, communicating incident status, and setting up devices and printers on-site. A+ certification is required, with travel to metro Atlanta locations as needed.

Qualifications

• 5+ years of end user support in an enterprise environment.

Responsibilities

• Provide assistance to schools in troubleshooting IT technology in learning locations, media centers, admin facilities and support offices.

Skills

End user support

Windows 10

Office 365

Active Directory

SCCM imaging

IT support tools

WAN/LAN

Hardware troubleshooting

Tools

SCCM

Remedy

LANDesk

Job description

Premier North Atlanta -based organization is seeking 5 experienced Windows Desktop Technical Support consultants for a long-term contract position. In this role, you will provide on-site end-user computing support including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents.

5 OPENINGS. A+ Certification is REQUIRED.

12+ months to start an onsite in the Sandy Springs area.

Responsibilities:

• Provide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities and support offices.
• Manage service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time.
• Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software.
• Assist with general maintenance to keep network running smoothly and with on-site network-related repair requests with service desk personnel.
• Set up new devices, workstations, print stations, and assignments to default printers.

Required Skills:

• 5+ years of providing end user support in an enterprise level organization, administering a Windows computing environment, or working with WAN/LAN environments.
• Windows 10, Office 365 and Active Directory experience required.
• Microsoft Certification (MCP or MCSE or any desktop support certifications) is a nice to have, not required.
• Understanding of and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras.
• Knowledge of one or more operating systems, such as Microsoft, Mac, or Linux.
• Experience imaging using SCCM to create collections and push software.
• Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk.

MUST have own reliable transportation to travel to different locations in Metro Atlanta. Mileage reimbursement available.