On-Site Desktop Support Technician - Troubleshooting & Service

Worldwide TechServices, LLC; City of Rochester (NY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Worldwide TechServices is a global leader in delivering technology services and solutions. The Dynamic PC Support role repairs desktops and laptops and interacts with clients to address issues promptly.

The position requires a technical school certification or equivalent with 0–2 years’ experience, plus the ability to lift up to 50 lbs, drive to client locations, and maintain OEM certifications. Travel and overnight assignments may be required.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware.
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer service communication

Technical issue communication

Troubleshooting

Client travel readiness

Lifting equipment

Education

Technical school certification or equivalent

0–2 years relevant experience

Tools

OEM Certifications

Job description

Worldwide TechServices is a global leader in delivering technology services and solutions. The Dynamic PC Support role repairs desktops and laptops and interacts with clients to address issues promptly.

The position requires a technical school certification or equivalent with 0–2 years’ experience, plus the ability to lift up to 50 lbs, drive to client locations, and maintain OEM certifications. Travel and overnight assignments may be required.