Site Operations Leader – IT Desk Support (DoD, Secret)

Leidos Inc; Maryland; On-site; USD 92,000 - 167,000; Full time

Job summary

Leidos is seeking a Site Leader to support the government site group Patuxent River MD as part of the Field Services team. Responsible for delivering desktop support at the site, managing performance against SLRs and key metrics, and serving as the SME and escalation point for onsite staff.

Responsibilities include staffing, coaching, and coordinating with internal customers and other managers. The role requires a U.S. citizen with DoD clearance and appropriate certifications.

Qualifications

• US Citizen
• DoD Secret Clearance
• BS degree and 8-12 years of prior relevant experience or Masters with 6-10 years of prior relevant experience; HS diploma with 12-15 years in lieu of degree
• Valid DoD 8570 IAT Level II: Security+ or higher Certification
• Must demonstrate expertise in IT Enterprise Operations
• Excellent customer service skills
• Excellent oral and written communication skills

Responsibilities

• Manage team responsible for providing desktop support at assigned site location
• Plan, direct, and monitor operational/tactical activities of the team
• Provide Subject Matter Expertise and technical leadership for onsite staff. Act as chief point of contact for team members as frontline escalation point regarding on-site issues
• Leads direct and review the work of team who exercise latitude and independence in their assignments
• Responsible for staffing, performance feedback and coaching, and managing administrative duties for direct reports
• Establish relationship with internal customers and other functional managers

Skills

IT Enterprise Operations

Customer service

Communication

Leadership

Collaboration

Prioritization

Adaptability

Analytical thinking

Education

BS degree

MS degree

HS diploma

Job description

Leidos is seeking a Site Leader to support the government site group Patuxent River MD as part of the Field Services team. Responsible for delivering desktop support at the site, managing performance against SLRs and key metrics, and serving as the SME and escalation point for onsite staff.

Responsibilities include staffing, coaching, and coordinating with internal customers and other managers. The role requires a U.S. citizen with DoD clearance and appropriate certifications.