On-Site Desktop Support Specialist – Windows, AD & Networking

BCIC Swiss

Germany (OH)

On-site

USD 37,000 - 53,000

Part time

14 days+

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Job summary

BCIC Swiss GmbH | Best Connect International Company seeks a Desktop Support Specialist for on-site coverage in Germany. You will provide deskside support, install and repair desktops, laptops, printers, and peripherals, and assist with Windows OS, AD, and Office applications.

Responsibilities include delivering Smart Hands support for network devices, troubleshooting LAN/WAN, VPN, DNS, DHCP, RDP, and wireless connectivity, and maintaining ticket updates with escalation as needed.

Qualifications

1-3 years of IT/Desktop Support experience.
Knowledge of Windows OS, Active Directory, and PC hardware.
CompTIA A+ (preferred).
English & German (B2 or above).
Valid German work permit or EU work authorization.

Responsibilities

Provide on-site desktop and deskside support.
Install, troubleshoot, and repair desktops, laptops, printers, and peripherals.
Support Windows OS, Active Directory, Microsoft Office, and antivirus software.
Deliver Smart Hands support for routers, switches, firewalls, and other network devices.
Troubleshoot LAN/WAN, VPN, DNS, DHCP, RDP, and wireless connectivity.
Maintain accurate ticket updates and escalated complex issues when needed.