IT Support Specialist - Windows/macOS, Helpdesk & Networking

BCIC Swiss; Germany (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

BCIC Swiss GmbH, located in Ohio, is seeking an IT Support Specialist to provide on-site support. The role involves troubleshooting and resolving customer issues, maintaining ticket updates, and supporting both Windows and macOS systems.

The ideal candidate will have several years of experience in IT and must hold a valid work permit in Germany. Join BCIC Swiss to become part of a dedicated team supporting diverse technology needs.

Qualifications

• Must hold a valid work permit in Germany.
• Several years of experience in the IT field.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS and Microsoft Office.
• Support Apple PC users with macOS issues.
• Troubleshoot printers and computer hardware.

Skills

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows support

macOS support

Basic Networking

Job description

BCIC Swiss GmbH, located in Ohio, is seeking an IT Support Specialist to provide on-site support. The role involves troubleshooting and resolving customer issues, maintaining ticket updates, and supporting both Windows and macOS systems.

The ideal candidate will have several years of experience in IT and must hold a valid work permit in Germany. Join BCIC Swiss to become part of a dedicated team supporting diverse technology needs.