On-Site IT Support Pro — Windows, Mac & Networking

BCIC Swiss; Germany (OH); On-site; USD 43,388 - 59,374; Full time

Job summary

BCIC Swiss GmbH in Germany is seeking an on-site IT Support Specialist to provide first- and second-line technical assistance to users. You will handle Windows OS, Microsoft Office, Cisco Jabber, and basic networking issues in a fast-paced environment.

The role requires several years in IT, strong problem-solving and troubleshooting skills, and the ability to work with third-party vendors. You will maintain ticket updates and ensure timely communication with users throughout incident resolution.

Qualifications

• Several years of experience in the IT field.
• Must hold a valid work permit in Germany.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber authorized.
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Skills

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows & macOS support

Basic Networking

Job description

BCIC Swiss GmbH in Germany is seeking an on-site IT Support Specialist to provide first- and second-line technical assistance to users. You will handle Windows OS, Microsoft Office, Cisco Jabber, and basic networking issues in a fast-paced environment.

The role requires several years in IT, strong problem-solving and troubleshooting skills, and the ability to work with third-party vendors. You will maintain ticket updates and ensure timely communication with users throughout incident resolution.