Desktop Support Specialist_Germany

BCIC Swiss; Germany (OH); On-site; USD 46,000 - 64,000; Part time

Job summary

BCIC Swiss GmbH is seeking a Desktop Support Specialist for on-site work in Germany. You will provide on-site desk‑side support, install and repair desktops, laptops, printers, and peripherals, and assist with Windows OS, Active Directory, and antivirus software.

Responsibilities include delivering Smart Hands support for network devices, troubleshooting LAN/WAN, VPN, DNS, DHCP, RDP, and wireless connectivity, while keeping ticket updates current and escalating complex issues as needed.

Qualifications

• 1–3 years IT/Desktop Support experience.
• Knowledge of Windows OS and Active Directory.
• PC hardware knowledge.
• CompTIA A+ (preferred).
• English & German (B2 or above).
• Valid German work permit or EU work authorization.

Responsibilities

• Provide on-site desktop and deskside support.
• Install, troubleshoot, and repair desktops, laptops, printers, and peripherals.
• Support Windows OS, Active Directory, Microsoft Office, and antivirus software.
• Deliver Smart Hands support for routers, switches, firewalls, and other network devices.
• Troubleshoot LAN/WAN, VPN, DNS, DHCP, RDP, and wireless connectivity.
• Maintain accurate ticket updates and escalate complex issues when needed.

Skills

Windows OS

Active Directory

Desktop Support

Troubleshooting

Smart Hands

Hardware

Networking

LAN/WAN

TCP/IP

DNS

VPN

RDP

Wi-Fi

Microsoft Office

OS Deployment

MECM/SCCM/WDS

MDM

Antivirus

Printers

Peripherals

iOS

Android

Job description

Type Weekly 3 days Schedule Visit (On-site)

Skills Windows, Active Directory, Desktop Support, Troubleshooting, Smart Hands, Hardware, Networking, LAN/WAN, TCP/IP, DNS, VPN, RDP, Wi-Fi,, Microsoft Office, OS Deployment, MECM,SCCM, WDS, MDM, Antivirus, Printers, Peripherals, iOS, Android

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Scheduled visit | On-site) "Desktop Support Specialist" in Germany .

Responsibilities

• Provide on-site desktop and deskside support.
• Install, troubleshoot, and repair desktops, laptops, printers, and peripherals.
• Support Windows OS, Active Directory, Microsoft Office, and antivirus software.
• Deliver Smart Hands support for routers, switches, firewalls, and other network devices.
• Troubleshoot LAN/WAN, VPN, DNS, DHCP, RDP, and wireless connectivity.
• Maintain accurate ticket updates and elevate complex issues when needed.

Requirements

• 1–3 years of IT/Desktop Support experience.
• Knowledge of Windows OS, Active Directory, and PC hardware.
• CompTIA A+ (preferred).
• English & German (B2 or above).
• Valid German work permit or EU work authorization.