On-Site IT Support Specialist – Part-Time (Germany)

BCIC Swiss; Germany (OH); On-site; USD 51,264 - 68,352; Full time

Job summary

BCIC Swiss GmbH, a leading IT service provider located in Essenbach and Stadland, Germany, seeks an IT Support Specialist. This on-site role involves providing technical support and problem resolution across various platforms including Windows and macOS systems.

The ideal candidate will have several years of experience in IT, possess a valid work permit in Germany, and be proficient in troubleshooting and resolving customer issues, maintaining ticket updates, and collaborating with third-party vendors to address complex challenges.

Qualifications

• Several years of experience in the IT field.
• Must hold a valid work permit in Germany.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber authorized.
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Skills

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows & macOS support

Basic Networking

Job description

BCIC Swiss GmbH, a leading IT service provider located in Essenbach and Stadland, Germany, seeks an IT Support Specialist. This on-site role involves providing technical support and problem resolution across various platforms including Windows and macOS systems.

The ideal candidate will have several years of experience in IT, possess a valid work permit in Germany, and be proficient in troubleshooting and resolving customer issues, maintaining ticket updates, and collaborating with third-party vendors to address complex challenges.