IT Service Desk Specialist - Fast, Friendly Support

VLS Systems Inc; Madison (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

A technology solutions provider is seeking a Service Desk Support Technician in Madison, Wisconsin. The role involves providing exceptional first-line technical support to users of the Department of Transportation IT services. Candidates should have 2-5 years of experience in IT support and possess strong communication skills. Responsibilities include troubleshooting hardware/software issues and maintaining documentation for effective service delivery. This role is vital for ensuring customer satisfaction and consistent service quality.

Qualifications

• 2-5+ years of experience in Service Desk or IT/Desktop Support.
• Exceptional oral and written communication skills required.
• Experience in troubleshooting OS and software issues.

Responsibilities

• Provide first-line support for IT service users.
• Diagnose and resolve technical hardware and software issues.
• Assist in the development and maintenance of the support knowledgebase.

Skills

Service Desk & IT/Desktop Support

Troubleshoot hardware issues

Strong communication skills

Customer service skills

Multi-tasking in a fast-paced environment

Tools

Microsoft Windows 11

Microsoft Office Suite

ITSM/ticketing systems (e.g., Cherwell)

Job description

A technology solutions provider is seeking a Service Desk Support Technician in Madison, Wisconsin. The role involves providing exceptional first-line technical support to users of the Department of Transportation IT services. Candidates should have 2-5 years of experience in IT support and possess strong communication skills. Responsibilities include troubleshooting hardware/software issues and maintaining documentation for effective service delivery. This role is vital for ensuring customer satisfaction and consistent service quality.