IT Infrastructure & Desk-Side Support Specialist

Sky Systems, Inc. (SkySys); Fall Creek (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT support company in Wisconsin seeks a skilled IT Infrastructure Support Specialist to provide field support, troubleshoot issues with hardware and software, and manage desktop applications effectively. Candidates should possess strong technical skills, excellent communication abilities, and experience in desktop imaging, Outlook, and printer troubleshooting. This position requires a proactive attitude and the ability to work independently or as a team member, along with a flexible schedule.

Qualifications

• Minimum 3-5 years of experience in IT Infrastructure field support.
• Expert in desk-side support and PC break/fix including Windows O/S and MAC/Linux OS.
• Ability to lift/move computer equipment weighing up to 50 lbs.

Responsibilities

• Install, troubleshoot, and fix hardware and desktop applications.
• Support peripheral and networking hardware for clients.
• Analyze repeat calls and develop preventive actions.

Skills

Desktop imaging

Troubleshooting Outlook issues

Printer related troubleshooting

Conference room management

Good oral and written communication

Ability to work independently

Customer interaction skills

Education

Associate Degree in Electronics

CompTIA A+ Certification

Tools

Ticketing tools (ServiceNow / Remedy)

Job description

A leading IT support company in Wisconsin seeks a skilled IT Infrastructure Support Specialist to provide field support, troubleshoot issues with hardware and software, and manage desktop applications effectively. Candidates should possess strong technical skills, excellent communication abilities, and experience in desktop imaging, Outlook, and printer troubleshooting. This position requires a proactive attitude and the ability to work independently or as a team member, along with a flexible schedule.