On-Site Desktop Support & Help Desk Specialist

Minneapolis Institute of Art; Minneapolis (MN); On-site; USD 62,000 - 63,000; Full time

Benefits offered by this job

Health and Wellness

Flexible Spending Account (FSA)

403(b) Retirement + Savings Plan

Free Mia membership

Transit passes

Job summary

The Minneapolis Institute of Art (Mia) seeks a Full-time, union, non-exempt Technical Support specialist to deliver first-level end user support for computer hardware and software. On-site role with a 37.5-hour week and hourly pay of $31.66 to $32.37, depending on qualifications, with potential occasional off-hours support.

You will configure hardware and software, support devices in public spaces, assist with system onboarding/offboarding, and train staff on technology tools.

Qualifications

• Associates degree or equivalent experience required.
• Minimum of six months’ experience in Help Desk functions or related work.
• Knowledge of Google Workspace, Mac OS, Microsoft Windows desktop/laptop hardware, operating system, software (Office) and peripherals.
• Knowledge of Macintosh desktop/laptop hardware, operating system, software, and peripherals.
• Experience in a busy office environment.
• Ability to be onsite occasionally during off-hours for projects requiring immediate attention.
• Knowledge of or interest in the arts and/or cultural sector is a plus.

Responsibilities

• Provide first level end user support for computer hardware and software.
• Resolve incoming Help Desk requests and escalate when necessary.
• Diagnose and fix desktop/laptop hardware and software issues.
• Document calls in the help desk system and report summaries to IS management.
• Maintain up-to-date knowledge of desktop technology and best practices.
• Provide off-hours support for urgent issues when required.
• Onboard/offboard network accounts and manage phone system devices.
• Train staff on hardware, software, and Help Desk database usage.

Skills

Customer service

Communication

Teamwork

Organizational skills

Education

Associate degree in computer field

Tools

Google Workspace

Mac OS

Windows desktop/laptop

Microsoft Office

Job description

The Minneapolis Institute of Art (Mia) seeks a Full-time, union, non-exempt Technical Support specialist to deliver first-level end user support for computer hardware and software. On-site role with a 37.5-hour week and hourly pay of $31.66 to $32.37, depending on qualifications, with potential occasional off-hours support.

You will configure hardware and software, support devices in public spaces, assist with system onboarding/offboarding, and train staff on technology tools.