Desktop Support Technician

Collabera; Brooklyn Park (MN); On-site; USD 73,000 - 77,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term disability insurance

Short-term disability insurance

Paid parking/public transportation

Paid time off

Paid sick and safe time

Paid vacation time

Paid parental leave

Paid holidays

Job summary

Collabera is seeking a Desktop Support Technician III in Brooklyn Park, MN for an on-site, 6-month contract with potential extension. The role involves supporting hardware and software, troubleshooting LAN/WAN, and maintaining IT equipment while providing excellent user assistance.

Ideal candidates have an Associate’s degree or equivalent, 5–7 years of experience, and familiarity with Windows environments and ServiceNow. Travel within the Minneapolis metro is required.

Qualifications

• Associate’s degree or equivalent or 5+ years of related experience
• 5–7 years of desktop IT support experience preferred
• Strong troubleshooting and customer-service orientation

Responsibilities

• Be the first point of contact for employees seeking technical assistance via phone, email, or in person
• Perform remote and on-site troubleshooting for LAN/WAN issues and computer hardware/software
• Install, configure, and upgrade PC software and operating systems (Windows 10, MS 365)
• Maintain daily IT system performance and assist with peripherals (printers, scanners, video conferencing)
• Log incidents and resolutions in ServiceNow and track hardware inventory
• Coordinate with IT staff for escalation and resolution of complex issues

Skills

Windows environments

Troubleshooting

Networking basics

Customer service

Helpdesk tickets

Documentation

Education

Associate’s degree or equivalent

Tools

ServiceNow

SCCM

Service Suite

Job description

Job Title: Desktop Support Technician III

Duration: 6 months, potential for extension

Location: Brooklyn Park, MN - 55445

Schedule: On-site

Note: Candidate will be expected to travel the Minneapolis metroarea daily. Typically, within 30 minutes of the office. Milage will be covered, but worker must provide their own transport.

Pay Rate: $35 - 37/hr

Summary:

The main function of a Desktop Support Technician is to provide technical support and assistance for all computer systems and associated hardware and software within an organization. A typical Desktop Support Technician is responsible for troubleshooting technical issues, maintaining IT equipment, and supporting end-users to ensure smooth operation and minimal downtime.

Job Responsibilities:

• Serve as the first point of contact for employees seeking technical assistance over the phone, email, or in person.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions, resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install, configure, and upgrade PC software and operating systems, including Windows 10, MS 365, and other required applications.
• Maintain daily performance of computer systems, assisting with hardware setup, and addressing issues related to peripherals such as printers, scanners, and video conferencing equipment.
• Record events, problems, and their resolution in logs or helpdesk software such as ServiceNow and track inventory of equipment and spares.
• Follow up with clients to ensure their systems are functional, providing feedback or training when necessary, and coordinate with other IT staff for problem escalation and resolution.

Skill

• In-depth knowledge of computer hardware, software, and networking, including hands‑on experience with Windows-based environments.
• Excellent troubleshooting skills for resolving a range of technical issues in a timely manner.
• Familiarity with network troubleshooting, services, and tools related to firewalls, VPN, TCP/IP, network routing, and switches.
• Strong customer service orientation with effective communication skills to interpret and advise on technical issues clearly.
• Proven experience with helpdesk or IT support tasks and using issue tracking systems.
• Ability to manage time and priorities within a fast‑paced working environment, maintaining detailed records of incidents and solutions.

Preferred Experience:

• Break/Fix troubleshooting
• Service Now (highly preferred)
• SCCM
• Service Suite
• Utility background
• Selected candidate must be a highly motivated self-starter comfortable working in a fast‑paced environment.

Education/Experience:

• Associate’s degree in computer science or related field. OR equivalent work experience.
• 5-7 years of experience.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.