Desktop Support Technician – On-Site IT in Twin Cities

Options Residential, Inc.; Saint Paul (MN); On-site; USD 33,000 - 36,000; Full time

Job summary

Options Residential, Inc. is seeking a Desktop Support Technician to provide IT support for site and community staff. The role involves hands-on hardware and software troubleshooting, M365 tasks, and collaboration with the IT team to maintain operations across our locations.

The position is in-office based in Eagan, MN, with local travel to community sites. A minimum of 2 years in IT support is preferred, and A+/Network+ certifications are welcomed.

Qualifications

• 2 years experience in IT support/help desk preferred.
• Associates or Bachelors in IT/CS/Engineering preferred but not required.
• A+ and Network+ certifications preferred.

Responsibilities

• Provide IT support for site and community-based staff.
• Troubleshoot hardware, software, network issues and document tickets.
• Support M365 admin tasks including provisioning, licenses, and MFA resets.
• Travel locally within Twin Cities to support community sites as needed.

Skills

IT support

Networking

M365 admin

Ticketing

Teamwork

Time management

Education

Associates IT

Bachelors IT

Tools

A+ cert

Network+ cert

Microsoft 365

Intune

Job description

Options Residential, Inc. is seeking a Desktop Support Technician to provide IT support for site and community staff. The role involves hands-on hardware and software troubleshooting, M365 tasks, and collaboration with the IT team to maintain operations across our locations.

The position is in-office based in Eagan, MN, with local travel to community sites. A minimum of 2 years in IT support is preferred, and A+/Network+ certifications are welcomed.