On-Site IT Help Desk Analyst - Fast, Friendly Support

Minnesota League of Credit Unions; Saint Paul, Northern (MN, KY); Hybrid; USD 35,000 - 41,000; Full time

Benefits offered by this job

Low-cost medical

Dental insurance

Vision insurance

Quarterly bonuses

Generous vacation and sick time

Paid leave options

Up to 6% 401k contribution

Tuition reimbursement

Job summary

Minnesota League of Credit Unions in Saint Paul, MN is seeking a Help Desk Analyst to provide technical support for organizational systems, hardware, software, and telecom equipment. You will handle service desk calls, troubleshoot issues, and assist branch and corporate locations onsite.

This full-time, on-site role requires five days per week in the office and occasional travel to branches for onsite support, equipment deployment, and project assistance.

Qualifications

• Knowledge of Microsoft Windows operating systems, Microsoft 365 applications, and end-user computing devices.
• Familiarity with Apple macOS devices and support practices preferred.
• Knowledge of computer hardware, software, networking concepts, printers, and telecommunications equipment.
• Knowledge of service desk processes and ticket management systems.
• Strong troubleshooting, analytical, and problem-solving skills.
• Strong customer service, verbal communication, and written communication skills.
• Ability to prioritize and manage multiple requests in a fast-paced environment.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Respond to service desk calls, tickets, and support requests.
• Troubleshoot, document, and resolve technical issues.
• Provide support through phone, remote, and onsite assistance.
• Collaborate with Technical Assistance Center team members to provide technology support for branch and corporate locations.
• Travel to branch locations as needed to provide onsite support, equipment deployment, maintenance, troubleshooting, and project assistance.
• Support branch openings, relocations, remodels, and technology-related initiatives.
• Provision and support user accounts, access requests, password resets, and multifactor authentication.
• Assist with software installations, upgrades, and technology deployments.
• Coordinate with vendors and internal departments to resolve technology issues and support business operations.
• Create and maintain technical documentation and knowledge base articles.
• Maintain technology inventory and asset records.

Job description

Minnesota League of Credit Unions in Saint Paul, MN is seeking a Help Desk Analyst to provide technical support for organizational systems, hardware, software, and telecom equipment. You will handle service desk calls, troubleshoot issues, and assist branch and corporate locations onsite.

This full-time, on-site role requires five days per week in the office and occasional travel to branches for onsite support, equipment deployment, and project assistance.