On‑Site Desktop Support Engineer (Windows/macOS/Linux)

Axiom Technologies Pty Ltd.

De Soto (KS)

On-site

USD 42,000 - 68,000

Full time

5 hours ago

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Job summary

Axiom Technologies Pty Ltd. is seeking a capable Desktop Support Technician to join our team in De Soto, KS. You will provide onsite and on-call assistance to end-users, handling a range of tasks from routine troubleshooting to complex IT projects.

You will install and maintain Windows/macOS/Linux operating systems, configure new workstations, and support remote users via VPN and remote desktop. Strong communication and ticketing skills are essential for success.

Qualifications

Bachelor’s degree or equivalent IT experience.
2+ years in a desktop support, helpdesk, or IT technician role.
Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.

Responsibilities

Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
Respond to service requests and incidents via the ticketing system, phone, or in person.
Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
Set up and configure new employee workstations, including user accounts and permissions.
Maintain asset inventory and documentation of IT equipment.
Assist with onboarding/offboarding of employees from a technical perspective.
Support remote users with VPN, remote desktop, and connectivity issues.
Collaborate with other IT teams on escalated issues or project tasks.
Follow security protocols and assist with antivirus, patching, and data protection policies.