Desktop Support Engineer - Onsite & Remote Access

Axiom Technologies Pty Ltd.; DeForest (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Axiom Technologies Pty Ltd. is seeking a capable Desktop Support Technician to assist end-users in a dynamic IT environment in DeForest, Wisconsin.

The role covers onsite and remote support, OS and software maintenance, and collaboration with IT teams to ensure reliable service delivery. The ideal candidate will have a Bachelor's degree or equivalent experience, 2+ years in a desktop support role, strong problem-solving skills, and familiarity with Windows, Office 365, and basic networking.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2+ years of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.
• Experience with macOS or Linux environments is preferred.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools (SCCM, Intune, or JAMF).

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems and software applications.
• Troubleshoot hardware, software, and peripheral issues.
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Desktop support

Windows OS

Office 365

Networking basics

Communication

Troubleshooting

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Zendesk

JIRA

SCCM

Intune

JAMF

Job description

Axiom Technologies Pty Ltd. is seeking a capable Desktop Support Technician to assist end-users in a dynamic IT environment in DeForest, Wisconsin.

The role covers onsite and remote support, OS and software maintenance, and collaboration with IT teams to ensure reliable service delivery. The ideal candidate will have a Bachelor's degree or equivalent experience, 2+ years in a desktop support role, strong problem-solving skills, and familiarity with Windows, Office 365, and basic networking.