IT Desktop Support Engineer – De Soto, Kansas, US.

Axiom Technologies Pty Ltd.; De Soto (KS); On-site; USD 42,000 - 68,000; Full time

Job summary

Axiom Technologies Pty Ltd. is seeking a capable Desktop Support Technician to join our team in De Soto, KS. You will provide onsite and on-call assistance to end-users, handling a range of tasks from routine troubleshooting to complex IT projects.

You will install and maintain Windows/macOS/Linux operating systems, configure new workstations, and support remote users via VPN and remote desktop. Strong communication and ticketing skills are essential for success.

Qualifications

• Bachelor’s degree or equivalent IT experience.
• 2+ years in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via the ticketing system, phone, or in person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Desktop support

Windows OS

Communication

Ticketing systems

Education

Bachelor’s degree in Computer Science/Information Technology

Tools

ServiceNow

Zendesk

JIRA

Active Directory

Job description

Axiom Technologiesis a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate activities ranging from simple tasks to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via the ticketing system, phone, or in person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
2+ years of experience in a desktop support, helpdesk, or IT technician role.
Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
Excellent communication and interpersonal skills.
Strong troubleshooting and problem-solving abilities.

Preferred:

Experience with macOS or Linux environments.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Job Category

Technical