On-Site Desktop Support Engineer | PowerShell & Networking

Life in Pittsburgh; Cranberry Township (Butler County); On-site; USD 42,000 - 66,000; Full time

Job summary

All Lines Technology is seeking a Desktop Support Technician to work on site in Cranberry and Rochester. The role focuses on diagnosing and resolving complex PC and software issues, with emphasis on Windows environments and SCCM-based deployments.

You will document incidents, support upgrades, and assist with conference room tech and mobile devices, while mentoring junior staff and ensuring high service levels. A strong customer-service mindset is essential.

Qualifications

• 1+ year of experience as a computer or network technician.
• Strong PC repair and configuration skills.
• Proficient in Microsoft Windows operating systems.
• Experience with SCCM or similar software deployment tools.
• Solid TCP/IP networking knowledge.
• Excellent communication and customer service skills.

Responsibilities

• Analyze, diagnose, and resolve complex issues involving workstation hardware, operating systems, applications, and peripherals.
• Provide advanced troubleshooting for networked hardware and software across multiple platforms.
• Document incidents and resolutions in the helpdesk system.
• Ensure timely resolution of service tickets in line with SLAs.
• Support hardware/software upgrades, deployments, and rollouts.
• Maintain mobile devices and conference room tech, including provisioning and service plan management.
• Support software management systems including deployment and patch management (SCCM or similar).
• Assist with multimedia systems and executive presentations as needed.
• Provide on-site and remote support for end users.

Skills

PC repair

Windows OS

Microsoft Office

SCCM

Tools

SCCM

Job description

All Lines Technology is seeking a Desktop Support Technician to work on site in Cranberry and Rochester. The role focuses on diagnosing and resolving complex PC and software issues, with emphasis on Windows environments and SCCM-based deployments.

You will document incidents, support upgrades, and assist with conference room tech and mobile devices, while mentoring junior staff and ensuring high service levels. A strong customer-service mindset is essential.