Desktop Support Technician

Life in Pittsburgh; Cranberry Township (Butler County); On-site; USD 42,000 - 66,000; Full time

Job summary

All Lines Technology is seeking a Desktop Support Technician to work on site in Cranberry and Rochester. The role focuses on diagnosing and resolving complex PC and software issues, with emphasis on Windows environments and SCCM-based deployments.

You will document incidents, support upgrades, and assist with conference room tech and mobile devices, while mentoring junior staff and ensuring high service levels. A strong customer-service mindset is essential.

Qualifications

• 1+ year of experience as a computer or network technician.
• Strong PC repair and configuration skills.
• Proficient in Microsoft Windows operating systems.
• Experience with SCCM or similar software deployment tools.
• Solid TCP/IP networking knowledge.
• Excellent communication and customer service skills.

Responsibilities

• Analyze, diagnose, and resolve complex issues involving workstation hardware, operating systems, applications, and peripherals.
• Provide advanced troubleshooting for networked hardware and software across multiple platforms.
• Document incidents and resolutions in the helpdesk system.
• Ensure timely resolution of service tickets in line with SLAs.
• Support hardware/software upgrades, deployments, and rollouts.
• Maintain mobile devices and conference room tech, including provisioning and service plan management.
• Support software management systems including deployment and patch management (SCCM or similar).
• Assist with multimedia systems and executive presentations as needed.
• Provide on-site and remote support for end users.

Skills

PC repair

Windows OS

Microsoft Office

SCCM

Tools

SCCM

Job description

All Lines Technology has an immediate opening for a Desktop Support Technician to work on site in Cranberry and Rochester.

End User & Technical Support

• Analyze, diagnose, and resolve complex issues involving workstation hardware, operating systems, business applications, and networked peripherals.
• Provide advanced troubleshooting for networked hardware and software products across multiple company platforms.
• Document incidents, resolutions, and asset management activities within the corporate helpdesk system.
• Ensure timely resolution of service tickets in alignment with departmental service level expectations.
• Support hardware and software upgrades, system implementations, and technology rollouts.
• Maintain and administer the corporate mobile device and cellular account, including device provisioning, upgrades, and service plan management.
• Support and maintain software management systems including deployment and patch management platforms (e.g., SCCM or similar tools).
• Support, maintain, upgrade, and troubleshoot multimedia systems including projectors, video displays, video conferencing systems, and interactive whiteboards.
• Provide on-site and remote support for conference room technologies and executive presentations as needed.

Automation & Continuous Improvement

• Develop and implement automated technology solutions using scripting tools such as PowerShell.
• Identify process improvement opportunities to enhance efficiency and reduce recurring technical issues.
• Analyze support data trends to recommend proactive solutions.

Training & Leadership

• Develop and deliver end-user training materials and sessions as required.
• Mentor junior support technicians and provide technical guidance.
• Collaborate with IT team members to ensure consistent service standards and knowledge sharing.

What You Bring

• Minimum 1+ year of experience as a computer or network technician, or equivalent combination of education and experience.
• Advanced knowledge of:
  • PC repair and configuration
  • Microsoft Windows operating systems
  • Microsoft Office applications
  • Software deployment tools (SCCM or similar platforms)
• Intermediate knowledge of:
  • TCP/IP networking concepts
  • Windows networking and security
• Strong analytical and problem-solving abilities.
• Advanced written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service orientation.
• Ability to work independently and collaboratively within a team.