Onsite Desktop Support Technician — PowerShell & Training

Fire Fighter Sales & Service Co.; Cranberry Township (Butler County); On-site; USD 45,000 - 65,000; Full time

Job summary

All Lines Technology in Cranberry Township, PA is seeking a Desktop Support Technician to provide on-site and remote support across workstation hardware, software, and networked peripherals. The role includes incident documentation, asset management, and ensuring timely ticket resolutions.

The ideal candidate has at least 1 year of related experience, strong knowledge of Windows OS and Office, and experience with SCCM or similar deployment tools. Travel up to 25% is required.

Qualifications

• Minimum 1+ year of experience as a computer or network technician.
• Advanced knowledge of: PC repair and configuration, Windows OS, Office applications.

Responsibilities

• Analyze, diagnose, and resolve complex issues involving workstation hardware, OS, and peripherals.
• Provide advanced troubleshooting for networked hardware/software across platforms.
• Document incidents, resolutions, and asset management in the helpdesk system.
• Ensure timely resolution of service tickets per SLAs.
• Support hardware/software upgrades, system deployments, and rollouts.
• Maintain corporate mobile devices and cellular accounts, provisioning and upgrades.
• Support software management systems (SCCM or similar).
• Maintain multimedia systems including projectors, displays, and video conferencing.
• Provide on-site and remote support for conference room tech and presentations.

Skills

PC repair and configuration

Windows operating systems

Microsoft Office applications

TCP/IP networking concepts

Windows networking & security

Analytical & problem solving

Communication skills

Multitasking & prioritization

Customer service orientation

On-site support

Education

Associate degree or 2-year IT related program

Tools

SCCM or similar deployment tools

Job description

All Lines Technology in Cranberry Township, PA is seeking a Desktop Support Technician to provide on-site and remote support across workstation hardware, software, and networked peripherals. The role includes incident documentation, asset management, and ensuring timely ticket resolutions.

The ideal candidate has at least 1 year of related experience, strong knowledge of Windows OS and Office, and experience with SCCM or similar deployment tools. Travel up to 25% is required.