Desktop Support Technician

All Lines Technology Inc.; Cranberry Township (Butler County); On-site; USD 42,000 - 65,000; Full time

Job summary

All Lines Technology Inc. is seeking a Desktop Support Technician to provide on-site and remote support in Cranberry and Rochester. You will diagnose hardware, OS, and application issues, document resolutions, and participate in device and software management initiatives.

The role emphasizes automation with PowerShell, process improvements, and mentoring junior technicians while maintaining high service levels within a fast-paced IT environment.

Qualifications

• 1+ year of experience as a computer or network technician.
• Advanced knowledge of PC repair, configuration, Windows OS, and Office applications.
• Experience with software deployment tools such as SCCM.

Responsibilities

• Analyze, diagnose, and resolve complex workstation issues.
• Document incidents, resolutions, and asset management in the helpdesk system.
• Provide on-site and remote support for conference room tech and executive presentations.
• Perform hardware upgrades, system implementations, and technology rollouts.
• Maintain corporate mobile devices and service plan management.
• Support and manage software deployment/patch management platforms (e.g., SCCM).
• Develop automated tech solutions using scripting (PowerShell).
• Mentor junior technicians and share knowledge with IT team.

Skills

PC repair and configuration

Windows OS

Office applications

TCP/IP networking concepts

Windows networking & security

Analytical problem solving

Written & verbal communication

Customer service

Multitasking

Team collaboration

Tools

SCCM or similar deployment tools

Job description

All Lines Technology has an immediate opening for a Desktop Support Technician to work on site in Cranberry and Rochester.End User & Technical SupportAnalyze, diagnose, and resolve complex issues involving workstation hardware, operating systems, business applications, and networked peripherals.Provide advanced troubleshooting for networked hardware and software products across multiple company platforms.Document incidents, resolutions, and asset management activities within the corporate helpdesk system.Ensure timely resolution of service tickets in alignment with departmental service level expectations.Support hardware and software upgrades, system implementations, and technology rollouts.Maintain and administer the corporate mobile device and cellular account, including device provisioning, upgrades, and service plan management.Support and maintain software management systems including deployment and patch management platforms (e.g., SCCM or similar tools).Support, maintain, upgrade, and troubleshoot multimedia systems including projectors, video displays, video conferencing systems, and interactive whiteboards.Provide on-site and remote support for conference room technologies and executive presentations as needed.Automation & Continuous ImprovementDevelop and implement automated technology solutions using scripting tools such as PowerShell.Identify process improvement opportunities to enhance efficiency and reduce recurring technical issues.Analyze support data trends to recommend proactive solutions.Training & LeadershipDevelop and deliver end-user training materials and sessions as required.Mentor junior support technicians and provide technical guidance.Collaborate with IT team members to ensure consistent service standards and knowledge sharing.What You BringMinimum 1+ year of experience as a computer or network technician, or equivalent combination of education and experience.Advanced knowledge of:PC repair and configurationMicrosoft Windows operating systemsMicrosoft Office applicationsSoftware deployment tools (SCCM or similar platforms)Intermediate knowledge of:TCP/IP networking conceptsWindows networking and securityStrong analytical and problem-solving abilities.Advanced written and verbal communication skills.Ability to manage multiple priorities in a fast-paced environment.Strong customer service orientation.Ability to work independently and collaboratively within a team.