Onsite Desktop Support Technician - Windows & IT Help

Merakey; Whitemarsh Township (Montgomery County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan

DailyPay

Well-being platform

Care.com backup care access

EAP - counseling, legal, financial

Tuition reimbursement

Employee discounts & travel

Job summary

Merakey in Lafayette Hill, PA is seeking a Desktop Support Technician to join our IT Support Services team. This on-site role provides 2nd level IT support, resolves hardware/software issues, and ensures smooth operation of end-user devices.

You will troubleshoot, repair, image, and deploy desktops and laptops, support users in person, remotely, and over the phone, and maintain inventory while collaborating with IT teams and vendors. A driver’s license is required.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, or equivalent work experience.
• Minimum of 2 years of experience supporting, imaging, and deploying PCs in an enterprise environment.
• Hands-on experience troubleshooting, configuring, and repairing computer hardware.
• Working knowledge of Windows, Microsoft Office, and basic network connectivity.
• Strong problem-solving, communication, and customer service skills.
• Ability to work independently, collaborate with others, and learn new technologies.
• Valid driver's license.
• Experience with Active Directory, VPN, and IT ticketing systems.

Responsibilities

• Troubleshoot, diagnose, and resolve hardware, software, and connectivity issues.
• Install, configure, repair, and deploy desktops, laptops, tablets, printers, and other IT equipment.
• Image and prepare computers for new employees and equipment replacements.
• Provide technical assistance to employees in person, remotely, and over the phone.
• Respond to and resolve IT support tickets, documenting issues and solutions.
• Support Windows operating systems, Microsoft Office, Outlook, and related applications.
• Assist with network connectivity, VPN access, and other technical issues.
• Maintain accurate hardware and software inventory records.
• Work with internal IT teams and vendors to resolve more complex technical problems.
• Provide clear, friendly technical guidance to employees with varying levels of technology experience.
• Travel to Merakey program locations as needed to provide on-site technical support.

Skills

Desktop support

Windows troubleshooting

Customer service

IT hardware

Education

Bachelor's degree in CS / related field

Tools

Active Directory

VPN

IT ticketing system

Job description

Merakey in Lafayette Hill, PA is seeking a Desktop Support Technician to join our IT Support Services team. This on-site role provides 2nd level IT support, resolves hardware/software issues, and ensures smooth operation of end-user devices.

You will troubleshoot, repair, image, and deploy desktops and laptops, support users in person, remotely, and over the phone, and maintain inventory while collaborating with IT teams and vendors. A driver’s license is required.