Desktop Support Technician

Fire Fighter Sales & Service Co.; Cranberry Township (Butler County); On-site; USD 45,000 - 65,000; Full time

Job summary

All Lines Technology in Cranberry Township, PA is seeking a Desktop Support Technician to provide on-site and remote support across workstation hardware, software, and networked peripherals. The role includes incident documentation, asset management, and ensuring timely ticket resolutions.

The ideal candidate has at least 1 year of related experience, strong knowledge of Windows OS and Office, and experience with SCCM or similar deployment tools. Travel up to 25% is required.

Qualifications

• Minimum 1+ year of experience as a computer or network technician.
• Advanced knowledge of: PC repair and configuration, Windows OS, Office applications.

Responsibilities

• Analyze, diagnose, and resolve complex issues involving workstation hardware, OS, and peripherals.
• Provide advanced troubleshooting for networked hardware/software across platforms.
• Document incidents, resolutions, and asset management in the helpdesk system.
• Ensure timely resolution of service tickets per SLAs.
• Support hardware/software upgrades, system deployments, and rollouts.
• Maintain corporate mobile devices and cellular accounts, provisioning and upgrades.
• Support software management systems (SCCM or similar).
• Maintain multimedia systems including projectors, displays, and video conferencing.
• Provide on-site and remote support for conference room tech and presentations.

Skills

PC repair and configuration

Windows operating systems

Microsoft Office applications

TCP/IP networking concepts

Windows networking & security

Analytical & problem solving

Communication skills

Multitasking & prioritization

Customer service orientation

On-site support

Education

Associate degree or 2-year IT related program

Tools

SCCM or similar deployment tools

Job description

Job Details: Job Location: Cranberry Township - Cranberry Township , PA, Education Level: 2 Year Degree, Travel Percentage: Up to 25%, All Lines Technology has an immediate opening for a Desktop Support Technician to work on site in Cranberry and Rochester.

End User & Technical Support

• Analyze, diagnose, and resolve complex issues involving workstation hardware, operating systems, business applications, and networked peripherals.
• Provide advanced troubleshooting for networked hardware and software products across multiple company platforms.
• Document incidents, resolutions, and asset management activities within the corporate helpdesk system.
• Ensure timely resolution of service tickets in alignment with departmental service level expectations.
• Support hardware and software upgrades, system implementations, and technology rollouts.
• Maintain and administer the corporate mobile device and cellular account, including device provisioning, upgrades, and service plan management.
• Support and maintain software management systems including deployment and patch management platforms (e.g., SCCM or similar tools).
• Support, maintain, upgrade, and troubleshoot multimedia systems including projectors, video displays, video conferencing systems, and interactive whiteboards.
• Provide on-site and remote support for conference room technologies and executive presentations as needed.

Automation & Continuous Improvement

• Develop and implement automated technology solutions using scripting tools such as PowerShell.
• Identify process improvement opportunities to enhance efficiency and reduce recurring technical issues.
• Analyze support data trends to recommend proactive solutions.

Training & Leadership

• Develop and deliver end-user training materials and sessions as required.
• Mentor junior support technicians and provide technical guidance.
• Collaborate with IT team members to ensure consistent service standards and knowledge sharing.

What You Bring

• Minimum 1+ year of experience as a computer or network technician, or equivalent combination of education and experience.
• Advanced knowledge of:
  • PC repair and configuration
  • Microsoft Windows operating systems
  • Microsoft Office applications
  • Software deployment tools (SCCM or similar platforms)
• Intermediate knowledge of:
  • TCP/IP networking concepts
  • Windows networking and security
• Strong analytical and problem-solving abilities.
• Advanced written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service orientation.
• Ability to work independently and collaboratively within a team.