On-Site Desktop Support Technician | Windows & Networking

All Lines Technology Inc.; Cranberry Township (Butler County); On-site; USD 42,000 - 65,000; Full time

Job summary

All Lines Technology Inc. is seeking a Desktop Support Technician to provide on-site and remote support in Cranberry and Rochester. You will diagnose hardware, OS, and application issues, document resolutions, and participate in device and software management initiatives.

The role emphasizes automation with PowerShell, process improvements, and mentoring junior technicians while maintaining high service levels within a fast-paced IT environment.

Qualifications

• 1+ year of experience as a computer or network technician.
• Advanced knowledge of PC repair, configuration, Windows OS, and Office applications.
• Experience with software deployment tools such as SCCM.

Responsibilities

• Analyze, diagnose, and resolve complex workstation issues.
• Document incidents, resolutions, and asset management in the helpdesk system.
• Provide on-site and remote support for conference room tech and executive presentations.
• Perform hardware upgrades, system implementations, and technology rollouts.
• Maintain corporate mobile devices and service plan management.
• Support and manage software deployment/patch management platforms (e.g., SCCM).
• Develop automated tech solutions using scripting (PowerShell).
• Mentor junior technicians and share knowledge with IT team.

Skills

PC repair and configuration

Windows OS

Office applications

TCP/IP networking concepts

Windows networking & security

Analytical problem solving

Written & verbal communication

Customer service

Multitasking

Team collaboration

Tools

SCCM or similar deployment tools

Job description

All Lines Technology Inc. is seeking a Desktop Support Technician to provide on-site and remote support in Cranberry and Rochester. You will diagnose hardware, OS, and application issues, document resolutions, and participate in device and software management initiatives.

The role emphasizes automation with PowerShell, process improvements, and mentoring junior technicians while maintaining high service levels within a fast-paced IT environment.