Desk Side Support Engineer

TECEZE; Camp Hill (Cumberland County); On-site; USD 42,000 - 62,000; Full time

Job summary

TECEZE is seeking an L1/L2 Deskside Support Engineer to provide onsite IT support for end users in Camp Hill, PA. You will troubleshoot hardware, software, and network issues, set up devices, and keep day-to-day IT operations running smoothly.

The role emphasizes onsite problem solving, strong communication skills, and a customer-focused approach in an office/onsite environment around Camp Hill and surrounding areas.

Qualifications

• 1–5 years of deskside support experience in an onsite setting.
• Strong knowledge of Windows 10/11 and Microsoft 365 applications.
• Experience troubleshooting desktops, laptops, printers, and basic networks.
• Excellent communication and customer service skills.
• Ability to work effectively in an onsite support role.

Responsibilities

• Provide onsite technical support for desktops, laptops, printers and other IT devices.
• Install, configure, and troubleshoot Windows OS and Microsoft 365 apps.
• Resolve hardware, software and basic network connectivity issues.
• Set up new user accounts, systems and peripheral devices.
• Assist with password resets, email, VPN and printer-related issues.
• Escalate complex issues to appropriate support teams.
• Maintain IT assets and update tickets in the system.

Skills

Deskside Support (L1/L2)

Windows 10/11

Microsoft 365

Hardware & basic network triage

Onsite customer support

Job description

Candidates who are local to Camp Hill, Pennsylvania are preferred.

Job Summary

We are looking for an L1 / L2 Deskside Support Engineer to provide onsite IT support for end users. The role includes troubleshooting hardware, software, and network issues, setting up devices, and ensuring smooth day-to-day IT operations.

Key Responsibilities

• Provide onsite technical support for desktops, laptops, printers, and other IT devices.
• Install, configure, and troubleshoot Windows operating systems and Microsoft 365 applications.
• Resolve hardware, software, and basic network connectivity issues.
• Set up new user accounts, systems, and peripheral devices.
• Support password resets, email, VPN, and printer-related issues.
• Escalate complex technical issues to the appropriate support teams.
• Maintain IT assets and update support tickets in the ticketing system.

Required Skills

• 1–5 years of experience in Deskside Support (L1/L2).
• Good knowledge of Windows 10/11 and Microsoft 365.
• Experience with desktop, laptop, printer, and basic network troubleshooting.
• Strong communication and customer support skills.
• Ability to work in an onsite support environment.