Help Desk Analyst — Desktop & Network Support Pro
Tech Army, LLC
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
Tech Army, LLC is seeking a hands-on Helpdesk Analyst / Desktop Support Tech in Philadelphia, PA to provide Tier 1–2 end-user support, desktop imaging, software troubleshooting, and mobile device support for a 12-month engagement.
You'll install and configure desktops, laptops, printers, and peripherals; troubleshoot Windows OS, Office, Outlook; assist with network connectivity and VPN/VoIP environments; document issues and escalate complex problems to Tier 3 while supporting inmate education
Qualifications
- Minimum 2 years of experience in a single point of contact help desk.
- Experience with Jira Service Management Helpdesk application.
- Experience with GroupLink's eHelpdesk platform.
- Experience with Genesys Cloud contact center platform.
- Strong teamwork and organizational skills.
- Excellent analytical and problem-solving abilities.
Responsibilities
- Provide Tier 1–2 desktop and end-user technical support.
- Install, configure, image, and troubleshoot desktops and laptops.
- Support Windows OS, Office, Outlook, printers, scanners, and peripherals.
- Install and support mobile devices.
- Troubleshoot hardware, software, and basic LAN connectivity issues.
- Assist with software deployments and hardware refreshes.
- Support VPN and VoIP environments.
- Document issues and resolutions; escalate complex problems to Tier 3.
Skills
Tools
Job description
Tech Army, LLC is seeking a hands-on Helpdesk Analyst / Desktop Support Tech in Philadelphia, PA to provide Tier 1–2 end-user support, desktop imaging, software troubleshooting, and mobile device support for a 12-month engagement.
You'll install and configure desktops, laptops, printers, and peripherals; troubleshoot Windows OS, Office, Outlook; assist with network connectivity and VPN/VoIP environments; document issues and escalate complex problems to Tier 3 while supporting inmate education
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