On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Romulus (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

A global technology service provider is seeking a PC Support Technician in Romulus, Michigan. The role involves troubleshooting desktop and laptop issues and providing customer support. Candidates should have technical certifications and the ability to communicate effectively with clients. Previous customer service experience is beneficial but not required. Knowledge of relevant software and hardware is essential. This position offers a stimulating work environment with opportunities to develop skills further.

Qualifications

• 0-2 years of relevant experience preferred.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications.

Responsibilities

• Provide customer support for designated equipment.
• Complete real-time reporting of all calls.
• Ensure control of assets and inventory as per client agreements.

Skills

Ability to communicate technical issues

Valid Driver’s License

Ability to lift and move equipment up to 50 lbs

Own a basic repair tool kit

Education

Technical school certification or equivalent

Job description

A global technology service provider is seeking a PC Support Technician in Romulus, Michigan. The role involves troubleshooting desktop and laptop issues and providing customer support. Candidates should have technical certifications and the ability to communicate effectively with clients. Previous customer service experience is beneficial but not required. Knowledge of relevant software and hardware is essential. This position offers a stimulating work environment with opportunities to develop skills further.