IT Desktop Technician: On‑Site & Remote IT Support

Austin Industries, Inc.; Dallas, Northern (TX, KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401K

Employee-owned ESOP

Job summary

Austin Industries is seeking an IT Desktop Technician to join our Dallas, Texas headquarters. The role provides on-site and remote technical support to Employee-Owners across headquarters, offices, and jobsites, focusing on coordination, installation, and implementation of IT hardware and software including laptops, desktops, tablets, docking stations, monitors, AV equipment, phones, and wireless devices.

The technician will handle imaging, asset tracking, ticket management, and AV setup, with

Qualifications

• An associate degree in computer technology, information systems, or related field preferred but not required.
• 2+ years of experience in computer technology support or related area.

Responsibilities

• Provide on-site and remote maintenance, troubleshooting for computer hardware, peripherals, software, virus, network connection and mobile device configuration.
• Recognize, diagnose, and resolve common system issues; may use remote desktop screen sharing software to quickly and accurately assist users with issues.
• Responds to telephone calls, emails and ticket requests for technical support.
• Software and hardware installations, updates and troubleshooting.
• Audio/video conference setup and support.
• Printer/scanner setup and support.
• Document, track and monitor the problems to ensure a timely resolution.
• Assist Asset department with imaging of new and upgraded equipment.
• Track, document recurring problems, and recommend corrective actions to the appropriate IT team.
• Additional duties as assigned.

Education

Associate degree in computer technology, information systems, or related field

Job description

Austin Industries is seeking an IT Desktop Technician to join our Dallas, Texas headquarters. The role provides on-site and remote technical support to Employee-Owners across headquarters, offices, and jobsites, focusing on coordination, installation, and implementation of IT hardware and software including laptops, desktops, tablets, docking stations, monitors, AV equipment, phones, and wireless devices.

The technician will handle imaging, asset tracking, ticket management, and AV setup, with